Below are some FAQs regarding EPT tokens, prescriptions and order delivery. If you
further information then please contact us at
We only require the paper token if the patient is exempt other than age. This is to submit to the
NHSBSA for audit purposes. The remainder you can destroy confidentially in your store.
NWOS will retrieve the token from the spine and store for 10 working days (or longer if you
communicate the requirement to us) before claiming. By returning at point of order this prevents
accidental dispensing/ claiming in error by yourselves or any other store.
A statement is provided at the beginning of each month listing all the remaining outstanding
prescriptions/ tokens. Please allow 10 working days for NWOS to process and claim your tokens
and 5 working days to process your prescriptions, from date of dispatch.
NWOS deliveries are scheduled to arrive the next working day from order (day plus 1 for
customised items) between 09:00 and 17:00.